Pulse provides a complete, integrated services offering to establish, maintain and operate an ATM network. Pulse provides end-to-end provisioning of ATM device driving, device monitoring, switching, merchant acquiring, funds settlement, risk management, dispute processing, rebate payments, statements, billing and reporting. Our services encompass the entire deployment lifecycle including hardware selection, hardware sourcing/financing, asset protection, staging, delivery, installation, commissioning, training, maintenance, support and cash-in-transit solutions.

Transaction Switching
> Transaction capture (ATM, MO/TO, IVR, web, wireless etc)
> Device driving and network monitoring
> Host or interchange routing to issuer for authorisation
> “All cards” service (domestic and international)
> Credit and debit support
> 24x7 network operation (including pro-active monitoring and incident management)
> Disaster recovery mechanisms

Merchant Services
> 24x7 help desk support and escalation management (single point of contact)
> Transaction rebate and settlement funds billing, payment and reporting
> Balancing, reconciliation and dispute resolution
> Fraud and risk management
> Training, documentation

Deployer Services
> End-to-end fulfillment of received orders/applications
> Management of hardware sourcing, delivery, installation, commissioning, training, consumables, signage
> Coordination of participating 3rd parties or contractors
> Deployer and merchant training, documentation, promotional collateral
> Device certification and regulatory/scheme compliance
> Tailored solutions for deployers and merchants on a project basis
> Financing and asset protection solutions
> Cash-in-Transit solutions

Support
> Device maintenance/support (first and second line) including on-site support as appropriate
> National geographical coverage with service centres across Australia
> Tiered hours of coverage
> Service within defined response times
> Ongoing merchant support/training